HELP & CONTACT
We are here to help.
Spaxel is being prepared for launch. If you have a question, need to report a concern, or would like to share feedback, contact our support team.
Last updated: September 17, 2026
Contact support
Send your question, report, or feedback with a subject line that best describes your request, and include the username or email address associated with your account. Support is monitored on business days and we aim to reply within two business days. Please do not include passwords, verification codes, or other sensitive information in your message.
Safety and content reports
Report harmful, abusive, infringing, or otherwise inappropriate content from inside the app, where you can also block or mute the account. If you cannot reach the in-app tools, email us with a link or enough detail for us to identify the content. Reports are reviewed against our guidelines and we aim to respond to safety reports within 24 hours.
Account, data and legal requests
You can delete your account from the app, request a copy of your information, or ask about our privacy practices at any time. Legal notices, intellectual-property complaints, and law-enforcement requests should be sent to the same address.
Company contact details
Spaxel Technology Limited
Incorporated in Hong Kong SAR
Email: [email protected]